IT SUITE
From Devices to Software
One IT Hub
Manage IT assets, support tickets, software licenses, and onboarding/offboarding IT workflows on a single platform. Eliminate shadow IT and gain full visibility.
4
Modules
85%
Faster IT Ops
$1.49
/employee/mo
WHAT'S INCLUDED
4 Modules, Full IT Control
Manage the entire IT lifecycle from asset procurement to retirement
Asset Management
Track and manage all company hardware from laptops to vehicles. Assign, transfer, and monitor assets across your entire workforce.
- Hardware inventory (laptop, phone, monitor, etc.)
- Employee asset assignment & transfer
- Category management (vehicles included)
- Brand, model & serial number tracking
- Bulk import from Excel
- Asset status tracking (active/in-use)
IT Service Desk
Manage IT support tickets from creation to resolution. Track priorities, assignments, and resolution times in one place.
- Ticket creation & management
- 4-level priority (Low, Medium, High, Urgent)
- Status tracking (Waiting, In Progress, Solved, Rejected)
- Assignment & responsibility tracking
- Time logging & resolution tracking
- Support request categorization (Error, Support, Feedback)
Software & License Management
Keep track of all software assets, license assignments, and renewal schedules. Never miss a license expiration again.
- Software inventory & catalog
- License assignment to employees
- License type tracking (Perpetual, Subscription, Free)
- Cost & renewal date tracking
- Renewal alerts & notifications
- License utilization reports (assigned vs. available)
IT Onboarding & Offboarding
Automate IT setup for new hires and ensure complete asset recovery when employees leave. No more forgotten devices or active licenses.
- Automated IT checklist for new hires
- Device preparation & assignment tasks
- Software license provisioning
- Email & system account setup reminders
- Offboarding: device collection workflow
- License reclamation & access revocation
BEFORE & AFTER
See the Difference
How Layers transforms your IT operations
Without Layers
Asset inventory on spreadsheet
License renewals missed
New hire IT setup takes 3 days
Helpdesk tickets via email
Offboarding forgets to revoke access
With Layers
Real-time asset tracking with QR codes
Auto-alerts before license expiry
Pre-configured IT onboarding package
Ticketing system with SLA tracking
Automated access revocation workflow
IT ASSET LIFECYCLE
How Does It Work?
Manage your IT assets from procurement to retirement in 6 steps
📦
01
Procure
Purchase & register new assets
📋
02
Register
Catalog with brand, model, serial no
👤
03
Assign
Assign to employee
🔧
04
Maintain
Track status, repairs, tickets
🔄
05
Transfer
Reassign between employees
📤
06
Retire
Decommission & archive
Procure — Purchase hardware and software, register in the system with all details including brand, model, serial number, and purchase date.
LIFECYCLE
Where Does IT Suite Come In?
The technology backbone of the employee lifecycle
IT Suite covers steps 3, 9, and 10 of the employee lifecycle.
New hires receive their devices and software during onboarding, IT operations handles ongoing asset and ticket management, and offboarding ensures complete asset recovery.
New hires receive their devices and software during onboarding, IT operations handles ongoing asset and ticket management, and offboarding ensures complete asset recovery.
INVESTMENT
Simple, Transparent Pricing
Full IT management at a fraction of standalone ITSM tools
$1.49
/ employee / month
Add-on suite for Business & Enterprise packages
$149
100 employees / month
$372.50
250 employees / month
$745
500 employees / month
$1,490
1,000 employees / month
🏢 Example: Mid-Size Company
150 employees
Business Package: $448.50/mo
IT Suite: $223.50/mo
Total: $672/month
Business Package: $448.50/mo
IT Suite: $223.50/mo
Total: $672/month
🏗 Example: Enterprise
500 employees
Enterprise Package: $1,745/mo
IT Suite: $745/mo
Total: $2,490/month
Enterprise Package: $1,745/mo
IT Suite: $745/mo
Total: $2,490/month
IT Suite is available as an add-on for Business and Enterprise packages.
All calculations are per-employee, per-month. Compare with standalone ITSM tools costing $8+/user/month.
All calculations are per-employee, per-month. Compare with standalone ITSM tools costing $8+/user/month.
FAQ
Frequently Asked Questions
Can I purchase the IT Suite separately?
IT Suite is an Add-On Suite that can be added to Business or Enterprise base packages. It cannot be purchased separately; however, you can activate it by paying $1.49/month per employee in addition to your base package fee.
What types of assets can I track?
Any physical asset: laptops, monitors, phones, tablets, printers, vehicles, and more. Custom categories let you organize assets your way. Bulk import via Excel is also supported for large inventories.
How does the IT ticketing system work?
Employees create tickets with a title, description, and priority level. IT staff receive assignments, log time spent, and update status through the workflow. Full history with time logs and status changes is tracked automatically.
Does IT Suite integrate with other Layers modules?
Yes! Asset assignments link to employee profiles in Core HR. Onboarding/offboarding checklists connect with HR operations. Ticket data feeds into People Analytics for IT performance insights.
Can we import our existing asset inventory?
Yes. Bulk import via Excel is supported. Upload your existing inventory with brand, model, serial numbers, categories, and assignment data in one go. Dedicated migration support is included with the Enterprise package.
How does the onboarding/offboarding IT workflow function?
When a new hire starts, an IT checklist is automatically generated: prepare device, assign software licenses, set up accounts. When an employee leaves, the system lists all assigned assets and licenses for recovery, ensuring nothing is forgotten.